Refund policy
Return & Refund Policy
Store Name: Divine Royale Store
Address: Darsopur, Miran Sahib, Jammu, J&K
Contact: 9070070092
Email: divineroyale777@gmail.com
Last Updated: 23 August 2026
At Divine Royale Store, we aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, you may request a return or replacement subject to the terms below.
1. Eligibility for Return
A return/replacement request may be accepted in the following cases:
- The product received is damaged or defective.
- The wrong product or variant was delivered.
- The product is incomplete or missing essential parts/accessories.
- The product received is materially different from the product description.
Return requests should generally be raised within 7 days of delivery.
Products must be returned in their original condition, along with original packaging, accessories, manuals, tags, and other items supplied with the order.
2. Non-Returnable Products
Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or other applicable restrictions.
Products that have been used, damaged after delivery, altered, or returned without original packaging may not be accepted.
3. How to Request a Return
To request a return or replacement, contact us at:
Phone: 9070070092
Email: divineroyale777@gmail.com
Please provide your order number, product details, reason for return, and clear photographs/video of the product and packaging, where applicable.
Our team may review the request before approving the return.
4. Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
For transit-damaged products, customers are advised to keep the original packaging and provide photographs/videos of the package and product to help us verify the issue.
5. Refund Policy
Once the returned product is received and inspected, we will inform you whether the refund has been approved or rejected.
If approved, the refund will generally be processed to the original payment method used for the order.
Depending on the payment provider or bank, the refund may take additional time to reflect in your account.
For Cash on Delivery orders, any approved refund may be processed through an appropriate electronic payment method after the required details are verified.
6. Replacement
Where applicable, Divine Royale Store may offer a replacement instead of a refund, subject to product availability.
If the same product is unavailable, we may offer an alternative resolution, including a refund where applicable.
7. Return Shipping
Where the return is due to a damaged, defective, incorrect, or incomplete product attributable to us, the applicable return shipping cost may be borne by Divine Royale Store.
For other return requests, return shipping may be the customer's responsibility, subject to the product's eligibility and applicable terms.
8. Cancellation
Order cancellation requests should be made as early as possible before the order is shipped.
Once an order has been shipped or delivered, the request may be handled under the applicable return policy instead.
9. Inspection & Fraud Prevention
All returned products may be inspected before a refund or replacement is approved.
We reserve the right to reject a return or refund request where there is evidence of misuse, intentional damage, fraudulent activity, product tampering, or violation of this policy.
10. Contact Us
For return, replacement, cancellation, or refund-related queries, contact:
Divine Royale Store
Darsopur, Miran Sahib, Jammu, J&K
Phone: 9070070092
Email: divineroyale777@gmail.com
We will make reasonable efforts to resolve genuine customer concerns fairly and promptly.