Shipping policy
Shipping Policy
Store Name: Divine Royale Store
Address: Darsopur, Miran Sahib, Jammu, J&K
Contact: 9070070092
Email: divineroyale777@gmail.com
Last Updated: 23 August 2026
Divine Royale Store operates on a dropshipping/third-party fulfillment model. This means that some orders may be fulfilled and shipped directly by our third-party suppliers or fulfillment partners on our behalf.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.
For Cash on Delivery orders, processing may begin after order confirmation or verification.
During sales, holidays, high-demand periods, or unforeseen circumstances, processing may take longer.
2. Shipping & Delivery Time
Estimated delivery time is generally 5–12 business days after dispatch, depending on the customer's location, product availability, supplier processing time, and courier network.
The delivery estimate is only an approximation and is not a guaranteed delivery date.
Remote locations, difficult-to-service areas, weather conditions, public holidays, courier disruptions, or other circumstances beyond our control may result in additional delays.
3. Third-Party Fulfillment
As a dropshipping store, products may be dispatched directly from one of our third-party suppliers or fulfillment partners.
Therefore:
- The shipping origin may vary depending on the product and supplier.
- Packaging may vary between products and suppliers.
- The package may not always carry Divine Royale Store branding.
- Products from the same order may, in some cases, be shipped separately.
- Separate tracking numbers may be provided for multiple shipments.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before the customer completes the order.
If free shipping is offered, the applicable terms will be displayed on the website or during checkout.
5. Tracking Information
Once an order has been dispatched, tracking information may be shared with the customer through email, SMS, WhatsApp, or other available communication methods.
Tracking information may take some time to become active after the shipment is handed over to the courier.
6. Incorrect Address or Customer Information
Customers are responsible for providing accurate delivery details, including:
- Full name
- Complete shipping address
- PIN code
- Valid mobile number
- Other information required for delivery
Divine Royale Store is not responsible for delays, failed delivery, or additional shipping charges caused by incorrect or incomplete information provided by the customer.
7. Failed Delivery / Return to Origin
If a shipment is returned to the sender/supplier because of an incorrect address, customer unavailability, refusal to accept the package, repeated failed delivery attempts, or other reasons attributable to the customer, additional shipping or reshipping charges may apply.
Any refund in such cases will be handled according to our Return & Refund Policy.
8. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us at 9070070092 or divineroyale777@gmail.com as soon as possible.
Customers may be requested to provide photographs or videos of the product, packaging, shipping label, and damage so that we can investigate the issue with our supplier or shipping partner.
9. Delivery Delays
Divine Royale Store is not responsible for delays caused by circumstances beyond our reasonable control, including:
- Courier or logistics delays
- Weather or natural events
- Public holidays
- Transportation disruptions
- Incorrect customer information
- High-volume periods
- Supplier-related delays
- Government restrictions or other unforeseen circumstances
We will make reasonable efforts to assist customers in tracking and resolving delayed shipments.
10. International Shipping
If international shipping is offered for a particular product, delivery times and charges may vary.
Customers may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country, unless otherwise stated at checkout.
11. Contact Us
For shipping-related questions or order tracking assistance, contact:
Divine Royale Store
Darsopur, Miran Sahib, Jammu, J&K
Phone: 9070070092
Email: divineroyale777@gmail.com